"After we received our side salad and settled down to eat, we heard some commotion. A staff member mentioned that she had told them not to cut the pizza, but the kitchen insisted she hadn't communicated that. When they brought out the pizza, it was cut, and the staff member claimed, "It's all nice and cut for you."
As strict vegetarians, we are very particular about cross-contamination. Many chains still struggle to understand what that entails. They do not wash their utensils, including slicers, between pizzas, so we brought our own slicer and utensils to ensure our meal would be safe. After we insisted multiple times, they agreed to make a new pizza and discarded the first one.
By this point, we had been waiting for over an hour, and we were not offered anything for the mistake. Although the cook personally delivered the corrected pizza and apologized, it was still the most unprofessional experience I have encountered in a long time!"
