"I usually order from this location a few times a month for the past couple of years and have never had an issue until today. I ordered online and 20 minutes after my order was placed, someone called to tell me that they do not carry the dessert I ordered online they had just not removed it from the menu yet. They canceled it from my order and refunded that part to my card. No big deal. Then I arrived at their pickup window and was told my order wasn't quite ready and it would take another 2 minutes. No problem. Twelve minutes later, no order, no update but 2 cars have apparently pulled in behind me at the window. I am also now late for work. The owner then returns from making a delivery, I presume, and comes to the window to ask what I ordered. I tell him and without checking anything about my order, he tells me to pull my car up because there are cars behind me. Never went to see what was taking so long with my food, didn't apologize for how long I'd already been waiting. I refuse because I have now been waiting 15 minutes when they could have just told me up front that my food wasn't even in the oven when I got there! His son is literally standing behind him with my food and he won't allow him to give it to me and threatens to cancel my order because I was RUDE He was extremely rude and unprofessional. I had been patiently waiting prior to his arrival, as it seemed like his son was working alone in the restaurant. Won't be back."
