"I have written well over 1000 reviews, and have very rarely rated a restaurant 1-star, but this restaurant earned this review. Customer Service is one of the most important parts of a dining experience, and I would give a zero for Customer Service. We had a large partner, and were seated rather quickly. Half of our partner received there order, while another 1/3 of our party waited over 15 minutes to receive their order, and the remainder of our party waited another 5 minutes. I ordered the all-you-can-eat fried chicken, since it was one of the specialities. My order was the last received. One of the members of my party ordered the brisket, and they were very unpleased. I tasted the brisket, it was very dry, tough and drenched in BBQ sauce. Eleven members were in my party, our server never offered a drink refill to anyone. I asked for a refill twice, for her to finally provide me with a refill. The sides I ordered were good, when I asked for another piece of chicken, I was informed they didn’t have the portion of chicken I requested. I was very disappointed with this dining experience, and would never return."
