"This Cracker Barrel was consistently good once upon a time, but not anymore. This location now is consistently bad! I have been coming here for years and almost always left full and happy. However, the last 3 times have been awful. I kept coming back, and giving them another chance, thinking that they must have been short staffed or something. Today was definitely our worst experience ever and will be the last time we spend any more money here. Things are expensive everywhere, and it’s hard to justify spending that much money for a bad meal and a bad experience. Tonight we were seated at the table behind the hostess stand and next to the kitchen. We sat for almost 20 minutes before anyone came and took our drink orders. The phone rang nonstop the whole time were there, and I do mean nonstop. I asked our server what was going on with the phone? I felt like I was going to lose my mind! We could not even carry on a conversation. I had the Sunday Fried Chicken Dinner and it was so overcooked that you could barely chew it. My wife had the grilled Chicken Tenderloin Dinner, and she stated that her food was cold. My son had the kids Shrimp Dinner. We got on him because he wasn’t eating any of his shrimp and he told us that he couldn’t because they were gross. I tasted one and he wasn’t lying. They tasted very fishy like they were old, so we told him just to leave them. Our server never brought us any refills or asked how our food was. In her defense, she did have on a rising star apron, showing that she was new. When I went upfront to pay the bill the, man behind the counter asked me how everything was, so I told him absolutely terrible and he told me that he was sorry to hear that and then proceeded to ask for the total of the bill. As I was paying, the phone continued to ring nonstop with no one answering it, so I asked him why they were not answering it, and told him about how annoying it was for us to have to hear that for our entire meal. He stated that it was probably people calling for to go orders and that he didn’t have time to answer it. I told him if they weren’t going to answer it , that they should at least turn the ringer off upfront as to not disturb everyone. He said thanks for the feedback and went on about his business. Whoever is running this location and making the decisions is running it into the ground! Customers will only let you let them down a couple of times before they will give up on you and never come back."
