"A staff member who introduced herself as Jenny was incredibly pretentious and rude when I asked her a few simple questions—it was truly shocking. She radiated an unfriendly energy, rolling her eyes and sighing dramatically before I even spoke to her, yet she positioned herself at the counter where I was trying to place my order. After her dismissive and passive-aggressive responses to my basic inquiries, I realized talking to her was pointless. I decided to give up on ordering anything from the kitchen and planned to grab food elsewhere.
I walked to the other side of the store to check out with an alternative cashier, expecting to evade further interaction with Jenny, given how unkind she had been. However, she followed me and stood right between me and the gentleman behind the smoothie counter as I tried to ask him to check me out instead. I told her I didn’t want her help and asked if someone else could assist me, but she blatantly ignored my request. She made condescending remarks about how I was upset because an item I wanted wasn’t available, when in reality, my only concern was the bizarre hostility I was facing from a complete stranger. When I asked her why she was being rude, she simply laughed and claimed she wasn’t doing anything, but she never changed her demeanor.
Throughout my attempt to check out, she stared at me like an angry lizard. Instead of waiting for me to use the credit card machine like a normal person, she rudely reached over and pressed the buttons herself, causing so much confusion that we had to start the transaction over. Perhaps she had dealt with a difficult customer before me and couldn’t separate that experience from her interactions? Or maybe she just treats everyone poorly?
I asked her again why her behavior was so strange, and she insisted that I was the odd one. I’m not certain if “Jenny” is her real name; she was quite short, had dark hair, wore lipstick, and seemed to be in her 20s or 30s. I was having a good day until I walked into the Oaks. I believe people come to cafes to relax and recharge, not to be the emotional dumping ground for someone who’s having a bad day or is simply unfriendly.
I can only assume that employees like her don't show this side to their managers, because if they did, I can't imagine why they would keep her employed; unfriendly staff are detrimental to a small business. I have to guess that the sandwiches here are still really good, but I can’t say for sure—I didn’t get that far."
