"Also, the cookies were disappointingly small, measuring just 2.5 inches, which we actually measured. I had requested to substitute my potatoes for coleslaw, but when I got home, I found I received potatoes instead. When I called the manager to address the situation and express my concerns about the misleading advertising for the smoked chicken meal, her response was dismissive. She said, "I don't pick it up and I don't cook it," and when I tried to explain further, she abruptly put me on hold and hung up. I tried to call back multiple times, but no one answered. 
It's clear why this business has closed so many locations. I plan to share my experience on an online public forum. I'm genuinely sorry to have to convey this message."