Fry Flight
Ithaca Beer Co. Taproom

Ithaca Beer Co. Taproom

122 Ithaca Beer Dr, Ithaca, United States Of America, 14850

Pizza • Casual • American • Breweries


"This was once a wonderful place to spend an afternoon or evening. It has changed entirely. While meal portions have shrunken, and prices have gone up, these are the least of this establishment 's problems. Customer service is at an all time low. It was my husband 's birthday. He took our daughter to out to dinner here, his favorite Ithaca restaurant. The hostess mistakenly typed in his phone number incorrectly at check in; after an hour of waiting, he went to check on their table. It had been given away. These things happen, it 's understandable. But the manager 's response was inexcusable. He said, and I quote, If you 're going to be unhappy, you can leave. No apology, nothing. He had the chance to make a full recovery from the 1:20 min wait the restaurant ended up creating on this special evening, but instead he was petty and rude. Don 't bother patronizing this establishment. It 's clear they don 't care about their customers, even the long time loyal ones.Addendum: A person who was also dining at the restaurant overheard the exchange and anonymously paid the bill. My husband only discovered this when he went to pay. Incredible kindness. Many thanks. Sadly, we won 't dine here again. The food isn 't what it used to be, and the management is just awful. They have created a culture where the customer doesn 't matter.There is no reason to support an establishment that doesn 't value its customers."