"Would be -5* if it allowed me. In town two day to work a weekend event. Venue is nextdoor to hotel and shares parking lot with Tims. Lobby hours stated to open on door at 6am both days. On our stop in for breakfast at 7³? Saturday, and 7¹? Sunday, neither time was the lobby actually open. Saturday we were lucky enough that there was also an visiting employee locked out of the store waiting to be let in, who offered to let us in and make our food as the drive through staff 'didnt care ' (her words). Today upon arriving, the same two employees inside busting out the drive through, stare at me through the locked door for ten minutes as I knock, confirm the time, and raise my hands like are we open, what 's going on? They point to eachother and laugh. After ten minutes I take my place in the only line that exists, wait as the 4 cars ahead are taken care of, and get to the window to try placing am order to be told they wont serve me but if I wait until there are no cars in line (again) they will open the door. At this pont I 've already spent 20 minutes trying to just place an order and the line is only backing up further. I 've run out of time to get breakfast, and have crew call in 5. Thanks for the non-service, if I could rate more negative I would. I can understand being shortstaffed; but would suggest updating your posted hours to reflect what you can actually attain. What is unacceptable however is being mocked by the staff for just wanting to be a customer, and have some breakfast. Wasting ten minutes I didn 't have at a locked door as staff try to hide, to then wait again patiently in the drive through, to he told to wait again at the door and refused service is just baffling. Im aware of the labor shortage, but going to state that if the scheduled staff can 't show up and those that do dont feel like working; then the resturant should be shut down. I love Tims, but this has got to he one of the worst experiences I have ever had at one of their locations. I w"
