Tea • Subs • Catering • Fast Food
"Update: I’ve called multiple times to the niceville location about getting a refund and they keep telling they cannot issue refunds from orders on the app. Offered me a free medium sub when I come back. Like I am going back there….my order was way more than a medium sub.I placed a curbside order through the app at 5:58pm for pick up at 6:10pm.I arrived at the store at 6:14pm and called the number on the window to let them know I arrived. I stated my name and car make/model and that I had a curbside order. The young lady that answered said ok and hung up. I then waited in my car for my order. After 20 minutes I called back. At 6:34pm I called back and said that I had been waiting on my curbside order. A different lady answered this time and said they no longer do curbside orders and that my order had been ready on the rack inside. I told her someone should have told me that the first time I called. I would have walked inside to pick it up. After sitting in my car for 20 minutes, and my food sitting out for 20 minutes, I asked for a refund. She told me she could not do a refund because I placed the order on the app and that I would have to call back at another time to speak to a manager. There would have been no issue if I was notified during the first phone call that there is no longer curbside orders."
