"I really hate to give a two-star rating, but I want to be honest about my experience so if I add all the factors together I feel I have two star service. First, the hostess who welcomed us was not kind at all, as expected when you enter a food facility. She was rude and seemed disturbed. At first I thought it was me, but my husband came in a few minutes after we sat and asked me what the hostess problem was, unnecessary to say he got the same treatment. Secondly, our waiter was either not very well trained or new. Will someone please teach him that you do NOT give the top of a drinking glass while serving, no one wants to put their lips where you just had your hand, especially the guys at my table who do not use straws. He probably just didn't know, easy mistakes that can be fixed, but still rough. We quickly ordered an appetizer and everything you eat soup, salad and bread sticks with endless diving sauce. We waited 30 minutes before everything was taken to our table. You could at least have brought our salad out. He finally came to let us know that the soup was not ready and asked if we like our salad. Finally, he brought out the salad and the bread sticks. The bread sticks were hard when they sat awhile and we had to remind him that we order unlimited diving sauce. At this point we had not yet received our appetizers. Finally, after we get our appetizers and finished our first bowl of soup and salad, we sat for another 45 minutes before he even asked if we wanted more soup or salad. I understand that places are among servants, and I am usually quite forgiven and patient about the situation, but it was not where busy and there were many servers. I'm glad my husband wasn't on his 30min break or he didn't eat at all. Unlimited soup, salad and bread sticks should be readily available at noon. Within two hours we have a salad bowl for the table, two bowls of soup with zero to little gnocchi, hard bread sticks, an appetizer as part of the main meal, rude hostess and a waiter, my drinking glass palms. This is not the quality and service I would expect from Olive Garden."
