"Despite my frustrations, I was eager to try their food, especially the J Chicken General Tso, which looks amazing on Instagram. I went inside to place my order and waited another 10 minutes before anyone took it. The atmosphere was chaotic, with many people waiting for their orders and others trying to place theirs. Eventually, I placed my order but had to wait an additional 15 minutes to receive it.
When I finally got my three platters, I checked them over. One of them was the J Chicken, a personal favorite. To my disappointment, there was no J sauce on the chicken or the rice and peas. I asked the young lady at the counter for some J sauce to be added. She grabbed the bottle but it only had a few drops left. She attempted to close the lid on my platter, which left me bewildered. I couldn't believe she wasn't going to add more sauce! After filling the bottle, she returned to the counter; I opened my lid, expecting her to pour sauce over everything. Instead, she pulled out a small ramekin and squirted some sauce into it. I was stunned—having just purchased three large platters and not receiving enough sauce to cover my food was very frustrating.
When I asked about getting more J sauce, I was told I would have to pay extra for it. I couldn’t understand why I'd need to pay for extra sauce when there hadn’t been any to begin with. I've never encountered a Jamaican restaurant that served their food without J sauce; it's an essential part of the meal. To avoid further frustration, I took my three large platters and left.
On a positive note, the food was quite good. However, if you're planning to visit this place, I recommend placing your order well in advance, as some dishes are made to order and can take 35-50 minutes. Although I really wanted to try the J Chicken General Tso, I don’t think I’ll be returning, which is disappointing.
In conclusion, the food was good, but the customer service really detracted from the experience. The following dishes were ordered:
1. J Chicken, Greens, Yams
2. Curry Chicken, Cabbage, Rice and Peas
3. Stewed Chicken, Greens, Yams."