"This was my first trip to America, my first trip abroad myself, my first long haul flight and only my second trip abroad in the last 25 years, and I have autism. The level of service at the hotel was excellent and various staff members helped me, however Manny that works at reception really made a spectacular difference. On the first night I had become hugely stressed due to the travel and a few issues before arriving at the hotel which included my padlock being stuck on my suitcase. I approached Manny and his level of service, friendliness and overall demeanour hugely calmed me down and we where able to resolve the issue. Any time I had any issue at all he was always there to help. I had booked a guided tour of Salem, and I had no idea how to get there, Manny helped me download all the apps I needed to my phone to be able to get an Uber and a train to there, as well as showing me how to use them to see the schedules for the trains etc. I cannot explain how much of a difference he made to a trip I was excited but also highly stressed about. The hotel in general is well located in the seaport and within walking distance of many amenities as well as downtown. The hotel has a great public area on the ground floor which has many comfortable seats and games such as a pool table which is free to use. The hotel was always very clean and I the room was comfortable with an excellent view of the city. Directly across the road from the hotel is the lawn on D, which is a public space by the convention centre which has free activities such as ping pong, pickle ball and other outdoor activities, as well as having seated areas and is just a nice place to hang out."
