"Was there waiting for someone. Wanted to get some hot soup, ordered the lentil, bowl size. Clueless girl said she wasn't sure if they had lentil, though it was clearly stated on the board: lentil, tomato soup and chicken noodle. She had to ask the guy in the back (probably manager). They had lentil. Then she asks me what size, 16 oz or 32 oz? I look at the sign: Bowl was $5.50, cup was $3.50. I said the bowl. She was confused. I said whatever the sign said I'll get the bowl, which didn't say the size. She had to ask the guy in the back again. Bowl. So she rings me up and it's... $9.80 (w/ tax)! But the sign says, $5.50 for the bowl, not $9.80, I told her and pulled out the sign to point to it. Clueless girl goes in the back, meanwhile I see another sign behind her that that says: Special: soup with american grilled cheese sandwich: $9! The girl and the surly manager comes back. It's $9 for a bowl, surly manager says; but I told him this sign says, $5.50 for the bowl, not $9. Is this sign wrong? It's old he said. Ok, if I'm gonna pay the $9 I might as well get the soup and the grilled cheese sandwich special. And I told him you need to fix your signs, get it right. He gave me more attitude grumbled more whether I wanted tomato or lentil. Lentil I said. Then he stomps back to the kitchen. Part of running a cafe or any eatery is customer service. Clueless girl and surly angry manager is not customer service; it's customer AWFUL. But if there's a good thing in this, the lentil soup was hot and good and so was the excellent grilled cheese sandwich. Hope he didn't spit on my food."
