"Hey guys I honestly love you that’s why I won’t give you one star. Yesterday I was treated poorly by one of the employees that’s why I am writing this review. Couple of days ago I bought some buckwheat from your store and was very disappointed with the quality of it. Which is no big deal I came showed pictures of why I didn’t like it politely explained why I am returning it and asked for my money back since I couldn’t consume and didn’t want to consume food I bought. I fully intended to keep shopping at the store after refund and have no hard feelings about it since I love the products you carry just that particular one I didn’t like, it was the first food I didn’t like there throughout 3 years of shopping at the store.Anyway that’s exactly what I said to the lady who was supposed to help me. The way she handled situation was very disrespectful and unprofessional. Amongst lots of useless words she said that my buckwheat looks like complete mush because it’s supposed to look like it, because it’s organic and not Ukrainian this is why it’s looks like that. She also said that I gonna NEED to get used to this buckwheat because I won’t have another option since Ukraine struggling with buckwheat supply, which I know but really? This is not how you speak to the customer who is complete stranger, I don’t NEED to do anything. Then she asked for receipt which I didn’t have but I had Venmo payment and she could easily look up my receipt since I had date and time. Then she said that it is not a T shirt and that I am returning food which I was absolutely aware of. Again unnecessary disrespect. After talking non stop and teaching me how to cook the only choice I have which I didn’t really ask her for she refunded me for an unopened pack of buckwheat. I didn’t say a word the whole time. After she refunded me money for one pack she decided to walk away without saying a word like i did something wrong. Maybe I am reacting a little harsh, I am 5 months pregnant and have no tolerance for this kind of behavior. I want this manager to know that first of all when customer comes to the store she has to be respectful no matter what, and second it is better to return 5-10$ to a customer that spends thousands at the store. Because the same day I would spend all that refund and much more at the store while having great experience, be satisfied and would keep coming back over and over. Unfortunately now I gonna have to find an alternative since I don’t want to be disrespected again."
