Oysters West Coast
Char Steakhouse

Char Steakhouse

Broad Street, Red Bank, 07702, United States Of America

Steak • American • Fast Food • Steakhouse


"Brought my mom here for her birthday but condescending manager ruined our meal. I ordered my filet medium rare, when it came out to me it looked medium well. Waiter even agreed with me but needed the managers approval. Manager with a condescending tone told it was just the lighting and said it was in fact medium rare. I know medium rare color and texture, and this wasn 't medium rare. However! I decided to drop it and verbally said it 's my mom 's birthday I don 't want to argue, to just drop it and I 'll have the steak as is no problem. Manager decided he wouldn 't drop it. Continuing a back and forth with me telling me if they make another it 'll come out the same. Again, I asked him to drop it but he continued and wouldn 't stop. At this point I just wanted to enjoy the meal with my family. Manager proceeded to then return a few minutes later again to bring up the topic that I asked him to drop so I can enjoy some family time just to tell me he comped my $18 drink because of the steak and so you see I 'm doing something for you . I don 't need $18 from your manager. It 's insulting. Speaking to me like I should be thankful for him or he did me a favor. Very frustrating experience, and this manager made it very difficult to enjoy my mom 's birthday dinner. All other employees were phenomenal. It 's a shame that this manager tarnishes their hard work and this restaurant 's name. And that $18 your manager comped, I added it on top of the regular tip for the waiter. Rather see those $18 go to a good person."