"I would love to give a higher rating, but after my first experience at this shop, I can't. I’ve visited this place several times without making a purchase—until today. I decided to try the grilled cheese sandwich of the day and eagerly brought it back to my office to enjoy. The wait was reasonable, and the sandwich was tasty, but as I started to munch on the kettle chips, I noticed something stringy in my mouth. Fearing the worst, like a fallen hair, I pulled it out and found it was a thread. While I was relieved it wasn’t hair, I was still unsettled that it was something inedible. I ate the salad with caution after that. I considered going back to the cashier, but since it didn’t really affect the sandwich itself, I opted not to. At this point, I'm unsure if I’ll return. I think I need some time to let this settle before considering a second visit. If it weren’t for the thread, I would have rated it a 5."
