"So far, I've eaten here twice. The first time was on a Sunday afternoon. I thought some reviewers were nuts. What do you mean soft crust?!? That slice was NYC pizza perfection. Thin crust, crispy on the bottom, no excess grease, cheese clung appropriately, and the flavor amazing! You can taste the herb seasoning in a way you usually do not get from a dollar slice.The second time was slightly different. It was on a Tuesday, midday. The place was packed, with people pouring out on the street. I picked up two slices. Then I saw the issue of consistency in the crust.Everything else was exactly the same, but the crust was not crispy at all. It held up, but was kind of limp and soft. But I think I know why. More than likely, pizzas were being removed from the oven too early in order to accommodate the flood of guests.If they find a way to leave the pizzas in the oven for about 3 5 more minutes, that pizza will be NYC perfection every time. The flavor was, once again, amazing."