"This place should be 5 stars. The food is EXCELLENT, amazing sausage, good bagels, and overall a solid restaurant experience.However, their customer service leaves a lot to be desired. I just picked up an online order for my girlfriend, and watched as they took other people’s orders and walked around the restaurant multiple times calling their name. Not once was my GFs name called. After being 15 minutes behind the due time I finally ask if the order is ready. It was, it was just sitting back there for 15 minutes. I ordered online, why was my order not placed on the metal racks? Why was my order not tried again and again to find its customer? The runners kept walking up to other people and asking if they had been taken care of and what their order was, why was I not shown the same respect? Just a very lackluster customer service experience."
