"The only reason I’m not giving a five-star rating is that the burgers were cooked far too well done. For those of us who prefer our beef less cooked, extra well-done burgers are quite off-putting, and they masked the flavor of what could have been a beautifully grilled burger.
To the owner: With the clearly high-quality ground beef you use, why are the burgers cooked to such a degree? Customers at a burger joint, just like those at a steakhouse, should have the option to order their burgers according to their preferences. Cooking it extra well done ruins a good steak, and it does the same to a good burger. I've noticed several other reviews mentioning this issue as well. We'll give it another try, but unfortunately, if we encounter another round of overcooked burgers, we may not become regulars."
