"I ordered dinner online for a special party I was hosting for six people, and my card was charged for the food, a delivery fee, and an automatic tip—which I dislike but seems to be standard these days, so I just accepted it. However, twenty minutes before my guests were set to arrive, I received a call from the restaurant asking how I intended to pay, despite having already been charged.
I get notifications whenever my account is charged, so I knew the payment had gone through. I informed them that it had already been paid and even sent them a screenshot as evidence. Despite this, they insisted their system showed the payment as unpaid and stated I needed to pay again. This meal was expensive, and I didn’t have the funds available to cover it a second time, which I explained to the woman, who had already seen my screenshot.
Not only did they fail to deliver my order—which I placed an hour and a half before my guests arrived—but now I also didn’t have enough money to order anything else. I had no time to prepare a meal or make reservations elsewhere. The restaurant eventually refunded me two days later, but by then, the damage was done. There was no apology or explanation for the woman’s behavior; they simply issued a refund back to my account.
This employee refused to listen to reason, dismissed the proof I provided, and showed no concern for how important this dinner was to me. I have been a loyal customer at this restaurant for years and have never had a payment issue before. I’ve always tipped well and accepted less-than-ideal service and food quality during the pandemic, but this situation has gone beyond what I can tolerate.
I will never order from here again, and I strongly advise others to think twice before doing so. The portions are smaller, the food quality has declined, and you'll end up paying extra for delivery and mandatory tips, even if the service does not merit it. You could end up paying twice because they can’t manage their own website, be accused of lying by someone who barely speaks English, and then wait for a refund days later. This was, without a doubt, the worst experience I’ve had in my 54 years of life."
