"We decided to build our own bowls, and after selecting our sauce, I noticed an employee adding something to our proteins without asking. When I inquired, they informed me it was lemon juice. I was quite upset because my son has a severe allergy to lemons. The employee apologized and explained that it’s a standard procedure, but they kindly offered to remake my son's bowl. I felt terrible about the waste, but this situation could have been avoided had they asked first.
Aside from that incident, there were no other issues with our bowls, and they turned out quite tasty. However, while waiting to check out, I overheard an employee in a gray shirt using inappropriate language while chatting with a coworker. While I typically don't mind such language, I believe it’s unprofessional in a setting where customers, including children, can easily hear.
At checkout, I decided to try one of their specialty drinks, opting for a lemonade. To my disappointment, my cup was mostly filled with ice before the drink was added, which felt like a rip-off for $3.25 since I only received about half a cup of actual beverage. The drink itself was quite sweet.
Overall, while the food was enjoyable and I might consider returning, these little issues did put a damper on our first experience."
