Spicy Tuna Bites
Fusian

Fusian

855 W. 5th Ave., Columbus I-43212, United States

Sushi • Asian • Casual • Drinks


"For my first ever visit, it will be my last to this location. When we entered the store and approached the counter, there was atleast 5 people across the back line, no other customers in the line. Zero acknowledgement for a few minutes so I walked down to the register and the young lady told me that we started where the rice was. We head back down and I made my order- 2 build your own rolls with white rice. They started on my first and as the line progressed, I got sent down to sauce area. I mentioned to this team member that I was also waiting on another roll. At this time my fiance also ordered 2 rolls which she received. After atleast 8 or so minutes of just standing there and everyone looking very confused, a young man chimed in that he made my 2nd roll. I told him that he didn't and he said well don't look at me, I'm just the middle man. At this point I was so upset that we paid for the 3 rolls and 2 drinks. The only person that was sincere was a taller Asian team member who kept saying sorry and that she wasn't sure where the miscommunication was. The two young people at the rice station need some serious customer service training skills. There was no excitement in their body language and no words used at all. Just stared at me, waiting for me to tell them what I wanted. The sushi was delicious but for the price and service, I will venture out to somewhere else next time."