"Has gone shockingly downhill recently. I had noticed the food quality sliding over the past year and some wrong orders, but our last visit was an experience. We ordered a steamer, a chamomile tea, and two mini cakes. I was given a cup for my tea. I went to look for tea bags and there were none out. I asked the girl who took our order and she didn't know where to find them. No one working there knew where to find them. She looked down at the pickup counter where there was a melting mango smoothie that hadn't been claimed and asked if I wanted that instead. I told her I was allergic to mango and couldn't have sugar which is why I had ordered tea. Then an employee yells out that the steamer machine is broken. So she smiles and asks if my husband will take the mango smoothie. So he gets the old smoothie and she says she will make me hot chocolate because it's all they have and I said okay just to be done even though I couldn't drink it. I go back to sit with my husband who is awkwardly sipping the melted smoothie of a man at the pickup counter who is asking where his is and we wait for the desserts and hot chocolate. Both our cake orders came on the same small disposable plate which made eating difficult across the wide table. Then my hot chocolate is sloshed down in front of me and the employee warns me the cup is soaked and sticky and tells me I can go get napkins if I want to clean it up. This was our anniversary and we go here every year because it's where we met. But the lack of management has become unbelievable."
