Tai Chin Sach
Phở Than Brothers

Phở Than Brothers

16809 Hwy 99, 98037, Lynnwood, US, United States

Pho • Soup • Coffee • Noodles


"We ate tonight at the Lynnwood pho than brothers restaurant, this is our second time giving this restaurant I try as the first time we went, we were unfortunately kicked out less than 30 minutes after getting our food because they were closing, and even though we had been there for 45 minutes and ordered our food, we were not allowed to finish our food and had to take it to go because they didn’t want to stay open till allow us to finish. I decided to give them another try tonight, and I am sad to say this is the absolute last time we will try them. Although their food is generous, in size and pretty tasty, the fact that we had to try on several attempts to get the attention of any worker to get a refill of water, was beyond ridiculous. I was unable to get the attention of the young man who was helping with seating people, and ringing people up, as he sat there on his phone versus scanning the dining room to make sure that no one needed anything. As I was so disturbed that he would sit there on his phone versus making sure that no one needed water or a refill of tea or anything unless the door chimed because someone was coming in. Please see picture attached for reference of him on his phone. It certainly should not take 30 minutes or more to get a refill of water. Realized I expect that when I go to a restaurant, if my drink, whether it be water or another drink that is refillable, that the wait staff would be the ones to notice and offer a refill without me needing to try way harder than needed to flag them down. Even after I had finished the refilled glass of water, I wanted more and decided I was not even going to attempt to get another refill because I knew it would probably take another 30 minutes. Will never go back here again as I felt disrespected as a customer."