Veggie Chile Relleno
Salsas Mex Collins Rd

Salsas Mex Collins Rd

7083 Collins Rd, Jacksonville, United States

Tacos • Cheese • Drinks • Mexican


"I have to say i have been here now 3 times after moving to this side of town. First couple of times no problem. This time was the exception. I place my order online Milanesa (Breaded skirt steak rice and beans salad and a couple of tortillas. Normally pretty good. I order this on my home from work today, pick up my order in my tied up bag and drove 10 min to my house to enjoy my dinner. Open to order and to my dismay only thing in there is my steak and my complimentary chips and salsa. I call the restaurant and explain the situation and was told i could come back. So inconvenient yes , but it happens. I drive 10 min back up to the restaurant and explained the situation again waited another 5 min and they bring out another tied up to go bag and it yet again is just another steak but not the complete order. So the hostess apologizes again and goes back into the kitchen to explain the mix up. Upon her coming back out and informs me that it will take a few minutes. At this point i ask can they just remake my order as of this point i don 't want a cold steak with warm rice and beans. The hostess then stuns me by informing me that if i wanted that they would have to charge me again to make me another one! I asked if she was serious in wanting to charge me for their mistake, she informed me that was their policy. Whether that 's true or not or maybe she mis-spoke or maybe she didn 't but i am the manager of a very successful business and if myself or any member of my staff made an honest mistake we would apologize and do anything in our power to make it right. Rather than make a scene i take my now completed order and drive another 10 min back to home and try to enjoy my now approximate 40 min cold steak and warm rice and beans. That tasted about as good as you can imagine. That being said i will no longer frequent this restaurant. If you can 't solve a simple mistake you don 't deserve my patronage."