"I 've dined at NYDN frequently since it opened, and I have had only two bad experiences. One was the most recent visit. When we arrived at 9:45am on a Sunday, the restaurant was nearly empty. Typically, our food arrives far more quickly than I ever expect. This time, it did not. I ordered the Challah French Toast which arrived lukewarm at best. I 'm guessing it sat under the warming lights for a while. Later, after we had finished eating, our waitress stopped by the table, and I requested a container. For the next 20 minutes, I watched her take orders, serve meals, pour coffee, etc. When she brought the container, we asked for our check. She asked if we 'd be paying by cash or credit card. Another 5 minutes or so went by until she returned with the hand-held device to take our credit card payment. I typically never tip less than 20%, but I was so upset by her overall unfriendly attitude and the 20-minute wait to get a take-away container, that I tipped only 10%. I needed a receipt, which she got from the front desk (2 steps from where we were sitting) and practically threw it on the table. Perhaps she is unaware that the word TIPS is an acronym for to insure perfect service. As I said, I have enjoyed NYDN for many, many years, so this experience won 't keep me from returning. I will, however, ask to be seated somewhere other than where she is working."
