Auntie Anne's - Albany (menu)

Phone: +15184874009

Address: 131 Colonie Ctr, 12205, Albany, United States

City: Albany

Menu Dishes: 14

Reviews: 73

"Auntie Anne's appears to prioritize catering orders over walk-in customers. I arrived just 20 minutes after opening and was told pretzels wouldn't be ready for another 20 minutes because of a catering order. Even though I only wanted one pretzel for my daughter, I still had to wait. I reached out to customer service, and the manager, Cory, called me back. He didn’t see an issue with the wait time and insisted that customers shouldn’t expect freshly made pretzels immediately after opening. I found this very frustrating and, based on this experience, I won’t be returning. I also plan to share my experience with family and friends. Honestly, there are much better options than overpriced pretzels from this place."

Full menu - 14 options

All prices are estimates on menu.

Pretzel Bundles

Pretzel Buckets

Pretzel Nuggets

Family Snack Packs

Dips

Cheese Dip

A creamy blend of melted cheeses, perfect for dipping.

Basketball-Inspired Dishes

All Star Chicken Fillet Burgers

Flavored Pretzels

Dessert

Carol

★ ★ ★ ★ ★

Fresh food, excellent customer service!!

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Address

Reviews

Jon

★ ★ ★ ★

Auntie Anne's offers prompt service, although the prices are somewhat high, which is typical for a mall setting. The staff were friendly and welcoming throughout. The menu provides a good variety to choose from.

Jennifer

★ ★ ★ ★ ★

The staff and manager at Auntie Anne's are incredibly friendly and deliver outstanding service. Everything is always fast and efficient. It's definitely my favorite place to eat in the mall. I'd give it an 11 out of 10!

Steven

★ ★

I ordered from Auntie Anne's through DoorDash, and the driver forgot an item. However, Auntie Anne's was very accommodating and offered a partial refund after they resent the order. Initially, I gave them a 2-star review on DoorDash because the driver mentioned it was the restaurant's fault, but I realize now that I shouldn't have done that. The food was excellent, and their customer service was outstanding. View menu

Daniel

★

Auntie Anne's appears to prioritize catering orders over walk-in customers. I arrived just 20 minutes after opening and was told pretzels wouldn't be ready for another 20 minutes because of a catering order. Even though I only wanted one pretzel for my daughter, I still had to wait. I reached out to customer service, and the manager, Cory, called me back. He didn’t see an issue with the wait time and insisted that customers shouldn’t expect freshly made pretzels immediately after opening. I found this very frustrating and, based on this experience, I won’t be returning. I also plan to share my experience with family and friends. Honestly, there are much better options than overpriced pretzel...

Albany

Albany, New York's capital, blends history with culture, featuring farm-to-table eateries. Typical dishes include apple cider donuts and cider, reflecting the region's apple-rich heritage.

Amenities

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Auntie Anne's - Menu