Phone: +12104449446
Address: Inside By The Ghirardelli Shop, 849 E Commerce St Ste 147, 78205, San Antonio, US, United States
City: San Antonio
Menu Dishes: 14
Reviews: 671
Website: https://charleys.com/
"My wife, son, and grandchildren traveled from North Dallas to San Antonio for the Tiger Rock National Competition. After a long day, we decided to try cheesesteaks from Charlie's. We ended up spending $81 and change for two kids' meals and three adult sandwich combos that were supposed to include chips and drinks. First, the fries in the kids' meals were cold, and the chicken strips were not fresh. The portion of fries was disappointingly small, barely enough to split between the two meals. Additionally, we did not receive the chips, which cost nearly $3 per bag, and our sandwich preferences were not followed—both my wife and I received our sandwiches without mayo, lettuce, ketchup, or tomatoes as we had requested. We placed our order through Uber Eats, and after trying to contact the restaurant at least seven times, we only got a recording asking us to leave a voicemail, which was full. My wife even attempted to drive to the location to sort out the order, only to realize it was in a mall up the street where parking was nonexistent. Unfortunately, our issues went unaddressed. While the sandwiches were tasty, I cannot justify returning to this establishment due to their poor customer service. It’s clear that being busy is not an excuse for such inadequate service. They need to do better!"
All prices are estimates on menu.
San Antonio blends cultural influences in its cuisine, offering staples like breakfast tacos, savory barbacoa, and the beloved puffy tacos, reflecting its strong Tex-Mex roots.