Cold Stone Creamery

101 Jordan Creek Pkwy Ste 12516, 50266, West Des Moines, US, United States

🛍 Cakes, American, Ice Cream, Ice Cream Shop

3.4 💬 831 Reviews
Cold Stone Creamery

Phone: +15152231227

Address: 101 Jordan Creek Pkwy Ste 12516, 50266, West Des Moines, US, United States

City: West Des Moines

Menu Dishes: 35

Reviews: 831

Website: https://www.coldstonecreamery.com/stores/20990

"first I didn't know if they were the manager or a new crew member standing around under 5 crew members. there was a decent line. the worker took my order then went away to laugh and had to come back and ask for my order, then she went back to make my order with another worker who stood around laughing to ask for a jump on my shake. the workers were not effective to reflect teamwork during a busy moment and showed no professionalism."

GregMic GregMic

World class ice cream, VERY long wait lines (15 min to place ONE order)!!!

Address

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Reviews

Robert
Robert

The best place by far for ice cream. Especially coffee lovers ice cream. Great value


Samuel
Samuel

Close too early and very pricey hope next time get a better service and more things to choose from


Mike
Mike

Tried to get ice cream at 6:20pm on a Tuesday night. They said they were closed due to worker shortage. There were two of them behind the counter filling online orders. UNACCEPTABLE View menu


Kwamena
Kwamena

Nice service and wonderful ice cream. The ice cream was prepared swiftly, so I didn't even have to wait that long. The overlord Oreo was delectable. The cup serving sizes were similarly generous.


Randy
Randy

Ice cream tasted good. Service was fast but did not get the chance to ask a question he sorta went to town as soon as I said a flavor hah.Ice cream was practically melted when we got it already...


Kyle
Kyle

Unable to enjoy their ice cream because when we walked by around 10:15 am 10:30 am on a Saturday they were not open yet despite their hours showing a 10am start. Jordan Creek should seriously consider having them removed. View menu


Sophie
Sophie

I've only ever ordered here twice and both times my order was messed up. the ice cream is good, but i ordered three mix-ins as well as paid for another. i opend up the pint and it looked promising until i had the gummy bear that was right on top. there were three gummy bears in my ice cream and throughout the rest is just the ice cream.


Susana
Susana

Customer service: horrendous. My friend asked to try a flavor and they flat said no, which was strange and didn 't offer a reason why. We shrugged it off and then I asked what toppings they had and the staff said, uhhh, look in front of you. I never leave negative reviews, but I want to spare others from having a similar horrible experience. Treat your customers with some respect.


Shanny
Shanny

first I didn't know if they were the manager or a new crew member standing around under 5 crew members. there was a decent line. the worker took my order then went away to laugh and had to come back and ask for my order, then she went back to make my order with another worker who stood around laughing to ask for a jump on my shake. the workers were not effective to reflect teamwork during a busy moment and showed no professionalism. View menu

West Des Moines

West Des Moines

West Des Moines, Iowa, offers a blend of suburban charm and vibrant shopping. Typical foods include Midwestern staples like corn, pork dishes, and farm-to-table cuisine.

Categories

  • Cakes A delightful selection of cakes featuring rich, moist layers and crafted with the finest ingredients. Satisfy your sweet tooth with our variety of decadent flavors and beautifully decorated creations.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • Ice Cream Shop A delightful destination for ice cream lovers, offering a variety of creamy, handcrafted flavors and toppings that are sure to satisfy your sweet tooth. Indulge in a refreshing treat that'll take you to dessert paradise!

Amenities

  • Wifi
  • Dogs Allowed
  • menu
  • Accepts Credit Cards
  • menu
  • Wheelchair Accessible

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