Cold Stone Creamery

Phone: +15152231227

Address: 101 Jordan Creek Pkwy Ste 12516, 50266, West Des Moines, US, United States

Menu Dishes: 35

Reviews: 831

Website: https://www.coldstonecreamery.com/stores/20990

"first I didn't know if they were the manager or a new crew member standing around under 5 crew members. there was a decent line. the worker took my order then went away to laugh and had to come back and ask for my order, then she went back to make my order with another worker who stood around laughing to ask for a jump on my shake. the workers were not effective to reflect teamwork during a busy moment and showed no professionalism."

Full menu - 35 options

All prices are estimates on menu.

Cold Stone For Your Freezer

Signature Creations™

Ready Now Cakes & Novelties

Dessert

Desserts

Ice Cream*

Signature Creations

The Smoothies

Strawberry Banana

A refreshing blend of fresh strawberries and bananas, perfect for a sweet and fruity treat.

Ice Cream Novelties

GregMic

★ ★ ★ ★

World class ice cream, VERY long wait lines (15 min to place ONE order)!!!

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Reviews

Robert

★ ★ ★ ★ ★

The best place by far for ice cream. Especially coffee lovers ice cream. Great value

Samuel

★ ★ ★ ★ ★

Close too early and very pricey hope next time get a better service and more things to choose from

Mike

★

Tried to get ice cream at 6:20pm on a Tuesday night. They said they were closed due to worker shortage. There were two of them behind the counter filling online orders. UNACCEPTABLE View menu

Kwamena

★ ★ ★

Nice service and wonderful ice cream. The ice cream was prepared swiftly, so I didn't even have to wait that long. The overlord Oreo was delectable. The cup serving sizes were similarly generous.

Randy

★ ★ ★

Ice cream tasted good. Service was fast but did not get the chance to ask a question he sorta went to town as soon as I said a flavor hah.Ice cream was practically melted when we got it already...

Kyle

★

Unable to enjoy their ice cream because when we walked by around 10:15 am 10:30 am on a Saturday they were not open yet despite their hours showing a 10am start. Jordan Creek should seriously consider having them removed. View menu

Sophie

★ ★

I've only ever ordered here twice and both times my order was messed up. the ice cream is good, but i ordered three mix-ins as well as paid for another. i opend up the pint and it looked promising until i had the gummy bear that was right on top. there were three gummy bears in my ice cream and throughout the rest is just the ice cream.

Susana

★

Customer service: horrendous. My friend asked to try a flavor and they flat said no, which was strange and didn 't offer a reason why. We shrugged it off and then I asked what toppings they had and the staff said, uhhh, look in front of you. I never leave negative reviews, but I want to spare others from having a similar horrible experience. Treat your customers with some respect.

Shanny

★ ★

first I didn't know if they were the manager or a new crew member standing around under 5 crew members. there was a decent line. the worker took my order then went away to laugh and had to come back and ask for my order, then she went back to make my order with another worker who stood around laughing to ask for a jump on my shake. the workers were not effective to reflect teamwork during a busy moment and showed no professionalism. View menu

West Des Moines

West Des Moines, Iowa, offers a blend of suburban charm and vibrant shopping. Typical foods include Midwestern staples like corn, pork dishes, and farm-to-table cuisine.

Amenities

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