Cold Stone Creamery

Independence, MO 64057, 20140 E Jackson Dr, United States

🛍 Cakes, Soft Drinks, Food And Drinks, Bakery Products

3.7 💬 170 Reviews

Phone: +18167951340

Address: Independence, MO 64057, 20140 E Jackson Dr, United States

City: Independence

Menu Dishes: 26

Reviews: 170

Website: https://www.coldstonecreamery.com/stores/20984

"The ice cream is good but expensive. I went in with a buy one get one free birthday coupon today. It expires August 31st. It says on the email. They charged me full price and told me it was only good for my birthday. The coupon said otherwise but they wouldn't do it. Now my reward is missing from my account. I had to contact customer service and am waiting to hear back. I'm pretty disappointed."

Full menu - 26 options

All prices are estimates on menu.

Signature Creations

Creations™

Family Packs

Desserts

Cakes

Signature Creations™

Ice Cream Novelties

Ice Cream*

The Smoothies

Signature Cakes

Designer Pancakes(Archived)

Create Your Own Ice Cream Cakes & Novelties

Ice Cream Cakes

Create Your Own Ice Cream Cakes &Amp; Novelties

Jazmone Jazmone

This Cold Stone horrible! They are ALWAYS out of ice cream!!!!

Address

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Reviews

WinterWaves
WinterWaves

Love cold stone but depending on who's working if you get your money's worth.


Steve
Steve

The store refused to accept a coupon that they have accepted for the last 10 years.


Brad
Brad

Usually really good, but manager wouldn't abide by rewards. First time I have ever had a location refuse to accept their own rewards program. View menu


Austin
Austin

Ordered a birthday cake for my wife and service was outstanding and the cake itself was delicious. Very happy I made the decision to go there.


Indian
Indian

Drove 15+ min to this location only to be turned away 30 min before closing. Location said they were open until 11 (saturday). Doors were locked, lights were on and staff was still inside.


Caleb
Caleb

Bought two gotta have it's and my girlfriends came out the size it's supposed to be and mine might as well been a love it. Size control needs to be better if we are going to be paying almost 20$ for two ice creams. View menu


Mallorie
Mallorie

We had a friend in the group allergic to peanuts. They wouldn’t accompany his needs. The lady was really rude behind the counter about not having the time, even though we were the only group of 4 in there that didn’t have ice cream.


Angie
Angie

Very disappointing! No waffle cone cups. No waffle cones. No lid for my smoothie. And when I ordered the “Dough For It” they said they didn’t have it and improvised making their own concoction. Hard time understanding what the employees were saying. Never had issues at this Coldstone but tonight was less than stellar and a waste of my time and money!


Crystal
Crystal

The ice cream is good but expensive. I went in with a buy one get one free birthday coupon today. It expires August 31st. It says on the email. They charged me full price and told me it was only good for my birthday. The coupon said otherwise but they wouldn't do it. Now my reward is missing from my account. I had to contact customer service and am waiting to hear back. I'm pretty disappointed. View menu

Categories

  • Cakes A delightful selection of cakes featuring rich, moist layers and crafted with the finest ingredients. Satisfy your sweet tooth with our variety of decadent flavors and beautifully decorated creations.
  • Soft Drinks A refreshing selection of chilled soft drinks, offering a variety of classic sodas, sparkling waters, and flavorful juices to perfectly complement your meal and quench your thirst. View menu
  • Food And Drinks A selection of delicious dishes and refreshing beverages to satisfy any craving. From savory entrees to sweet desserts, paired with a variety of drinks to complement your meal experience.
  • Bakery Products Freshly baked delights offering an array of breads, pastries, and muffins, crafted with the finest ingredients for a delicious treat at any time of the day.

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"Worst service ever! As we walked to the podium to check in, the hostess took a phone call and we were forced to stand there for several minutes (long enough for four people to try to get by us, because their hosting stand is placed in the worst possible location). Once the phone call was over, we gave our name and the hostess looked at her book for some time, highlighting various things before finally showing us to the table. It was approximately 20 minutes before a waitress came and took our drink order. She took our dinner order and we ordered an appetizer of bread service, because they charge for that, which we never received. I had to eat some snacks from my purse because I was starving, and we considered leaving, but our food finally came as we were standing up to leave, about 30-35 minutes after ordering. Our food was only OK, not disgusting, but not particularly noteworthy, certainly not worth the exorbitant prices. We were provided butter knives to cut our meat! We wolfed down our food as we were starving by this time, and our waitress never returned. My husband went to the bathroom and ran into the waitress and asked for our check. She said she would be right there, but, par for the course, never returned, so we went to the front and were told that she had to leave because of a family emergency. We were to believe that in the time it took for my husband to use the bathroom, about 2 minutes, she received the news that she had a family emergency, decided she had to leave precipitously, communicated with the other staff the remaining needs for her tables, and left. My husband forgot to check if we were charged for the bread service because we were in such a hurry to leave, but I am sure that the charge was tacked on. I would not be surprised if there was also a charge for the water. Just a dismal experience, would not recommend unless you really enjoy terrible service and mediocre food. If that 's your jam, this place is for you!"