Cold Stone Creamery

5244 University Pkwy Ste D, San Bernardino, CA 92407, United States

🛍 American, Catering, Ice Cream, Smoothies

2.7 💬 48 Reviews

Phone: +19098806465

Address: 5244 University Pkwy Ste D, San Bernardino, CA 92407, United States

City: San Bernardino

Menu Dishes: 19

Reviews: 48

Website: https://www.coldstonecreamery.com/

"The worst service I've received from a cold stone! We went in to pick up an online order for a cake around 6:30 and the order was placed around 10 in the morning. First we were waiting to be helped and no acknowledgement from the team! Then when they do acknowledge they told us they didn't have the cake we requested in stock! I asked if anyone attempted to call or reach out and the worked said yes but when I told him we had no missed calls or messages he said that he wasn't there when the order was suppose to be ready so how would he know of someone reached out!? This is ridiculous and honestly unprofessional that there was no communication letting us know that's what we ordered couldn't be fulfilled."

Desiree Desiree

This kid Peter needs to run the Tic Tok account ASAP ! He is really funny and good service

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Reviews

GP
GP

I arrived at Cold Stone Creamery on Wednesday, March 6th, 2024, at 1:40 p.m., but the place is closed. Does anyone know why?


YADI
YADI

Walked in to a young man named Peter greeting us and asking us about our day...he knows all about all the flavors you guys carry in your store... employee ??


Joe
Joe

Can't rate five stars for a business that has a sign outside that reads me back in 25 minutes yet. 25 minutes later still no sign of anyone... Waited 40 watched a lot of lost opportunity. View menu


Bryant
Bryant

My girlfriend and I visited today and were warmly welcomed by the ice cream barista's lovely smile. My girlfriend thought she was adorable, especially with her ice cream flipping skills, her bright smile, and her blonde hair. We will definitely be coming back!


Melanie
Melanie

I’ve been here 4x all in the afternoon. First time I got the wrong ice cream : Second time was perfect. Third time it was closed and there was a sign that they’d be back like 3 hours later. Fourth time it was closed again. Middle of the week, mid day. No sign :


Allison
Allison

I wouldn't recommend placing a mobile order here, as walk-ins seem to take precedence. This has been the worst customer service experience I've ever had—I'm not exaggerating. It's hard to believe these individuals will be earning $20 per hour starting in April. Truly ridiculous! View menu


Richard
Richard

Waited in line for 10 minutes and instead of serving us when we made it to front of line they told us to wait while they do online order for gentleman who just walked in. All while one girl talked to another worker who came in to check on hours. What's the point of having to employees working? Definitely makes since why they have 2.8 rating, so we left!


Shelby
Shelby

Elsie is an absolute ROCKSTAR!!! Our group had a total of 6 items, and the line behind us was growing steadily. Elsie was BY HERSELF, making all of these orders, with a smile on her face! We all applauded her work ethic, and she she was just a delight! She was quick, accurate, and pleasant, despite being the only one behind the counter, and a line going almost out the door! These 5 stars are for ELSIE! 10/10!


Alexzandra
Alexzandra

The worst service I've received from a cold stone! We went in to pick up an online order for a cake around 6:30 and the order was placed around 10 in the morning. First we were waiting to be helped and no acknowledgement from the team! Then when they do acknowledge they told us they didn't have the cake we requested in stock! I asked if anyone attempted to call or reach out and the worked said yes but when I told him we had no missed calls or messages he said that he wasn't there when the order was suppose to be ready so how would he know of someone reached out!? This is ridiculous and honestly unprofessional that there was no communication letting us know that's what we ordered couldn't be... View menu

San Bernardino

San Bernardino

San Bernardino, nestled in Southern California, blends urban living with nearby mountains. Dining features Mexican influences, classic American, and local favorites like California burritos and In-N-Out burger.

Categories

  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
  • Catering Catering services offering a diverse range of delicious and beautifully presented dishes, perfect for any event or gathering. Our menu combines creativity with quality ingredients to delight your guests. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • Smoothies Refresh and revitalize with our selection of delicious smoothies. Blended to perfection with fresh fruits and wholesome ingredients, these cool and creamy drinks offer a burst of flavor in every sip.

Amenities

  • Accepts Credit Cards
  • Wheelchair Accessible
  • menu

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