Cold Stone Creamery

I arrived at Cold Stone Creamery on Wednesday, March 6th, 2024, at 1:40 p.m., but the place is closed. Does anyone know why?

Walked in to a young man named Peter greeting us and asking us about our day...he knows all about all the flavors you guys carry in your store... employee ??

Can't rate five stars for a business that has a sign outside that reads me back in 25 minutes yet. 25 minutes later still no sign of anyone... Waited 40 watched a lot of lost opportunity. View menu

My girlfriend and I visited today and were warmly welcomed by the ice cream barista's lovely smile. My girlfriend thought she was adorable, especially with her ice cream flipping skills, her bright smile, and her blonde hair. We will definitely be coming back!

I’ve been here 4x all in the afternoon. First time I got the wrong ice cream : Second time was perfect. Third time it was closed and there was a sign that they’d be back like 3 hours later. Fourth time it was closed again. Middle of the week, mid day. No sign :

I wouldn't recommend placing a mobile order here, as walk-ins seem to take precedence. This has been the worst customer service experience I've ever had—I'm not exaggerating. It's hard to believe these individuals will be earning $20 per hour starting in April. Truly ridiculous! View menu

Waited in line for 10 minutes and instead of serving us when we made it to front of line they told us to wait while they do online order for gentleman who just walked in. All while one girl talked to another worker who came in to check on hours. What's the point of having to employees working? Definitely makes since why they have 2.8 rating, so we left!

Elsie is an absolute ROCKSTAR!!! Our group had a total of 6 items, and the line behind us was growing steadily. Elsie was BY HERSELF, making all of these orders, with a smile on her face! We all applauded her work ethic, and she she was just a delight! She was quick, accurate, and pleasant, despite being the only one behind the counter, and a line going almost out the door! These 5 stars are for ELSIE! 10/10!

The worst service I've received from a cold stone! We went in to pick up an online order for a cake around 6:30 and the order was placed around 10 in the morning. First we were waiting to be helped and no acknowledgement from the team! Then when they do acknowledge they told us they didn't have the cake we requested in stock! I asked if anyone attempted to call or reach out and the worked said yes but when I told him we had no missed calls or messages he said that he wasn't there when the order was suppose to be ready so how would he know of someone reached out!? This is ridiculous and honestly unprofessional that there was no communication letting us know that's what we ordered couldn't be... View menu