"When I tried to address my concerns, the manager refused to speak to me directly on the phone. They simply wanted my name and number to call me later. To make matters worse, they outright refused to replace my pizza. I drove to the restaurant, where I found it oddly empty—only 10 to 15 employees standing around, with no customers in sight. Not one of them apologized, and the manager was adamant about not issuing a refund. He mentioned he would call me the next day to resolve the issue.
When I insisted on a refund or voiding my debit card, I opened the pizza box right there and asked if this is how they serve all their pizzas. The manager shrugged and said, "Yep!" I pointed out the liquid pooled inside the box. He dismissed it as "just really juicy pizza." I picked up a slice, which was more like wet bread than anything else, and reiterated that I waited over two hours for a pizza I couldn't eat.
Despite my complaints, he told me to leave my name and number for a call the next day, which I refused. I explained that waiting over 2 hours for inedible food was unacceptable. In response, he threatened to call the police not once, but twice. I told him to go ahead; I just wanted my money back or I'd leave to get dinner elsewhere. Finally, he reluctantly looked up the price of the pizza—$21.49—and handed me just $21.00. When I asked about the missing 49 cents, he looked at me as if I was being unreasonable and then handed me a dollar. I took the money and left, vowing never to return. "