Phone: +14356354658
Address: 460 N State St, La Verkin, United States
City: La Verkin
Menu Dishes: 20
Reviews: 50
"Recently, my son spilled some flat soda after I directed him to dispose of it, and a manager yelled at him for it. As I comforted my upset son and explained to him that it was my fault, another employee overheard and asked what had happened. I told her the story and apologized, suggesting that perhaps the manager was just having a bad day. To my surprise, the employee began reprimanding my son as well. I politely interjected, saying that I was his mother and could handle any necessary corrections in a constructive way. I was taken aback when the employee started reprimanding me for supposedly talking negatively about her coworker. I attempted to clarify that I didn’t intend any negativity; we all have our off days. I quickly realized that trying to diffuse their escalating frustration towards us as customers was futile. It was embarrassing to be scolded in front of many other customers in the busy store, so we decided to leave and haven't returned since. I understand that labor shortages are a significant issue, but I strongly urge a large corporation like Maverik to support their store associates in becoming better leaders and to encourage their ongoing education in leadership and interpersonal skills. When store associates are not open to more positive responses to their negative emotions, it might be time to evaluate the caliber of management and staff. Replacing an entire team is a significant and difficult decision, but given the toxicity I witnessed there, along with other reviews I've read, I believe corporate needs to address these issues seriously."
All prices are estimates on menu.