Panda Express - Menu

1620 Ritchie Station Court, 20743, Capitol Heights, United States

🛍 Pizza, Asian, Lunch, Chinese

3.6 💬 1036 Reviews
Panda Express

Phone: +13018080278

Address: 1620 Ritchie Station Court, 20743, Capitol Heights, United States

City: Capitol Heights

Menu Dishes: 35

Reviews: 1036

"This location is going down fast. I wish the owner would get it together! I really like the drive through feature at this location. However, the drive through is always backed up. As of today 9/22, they did not have a lot of the normal dishes and sodas that they normally have. I asked to speak to a manager to complain and the young lady said that they are short staffed and currently do not have a manager. She was holding it down almost by herself. This is unacceptable. Can't find a corporate office at this time to complain to, so I'm leaving my complaint here while I research to find the information."

Full menu - 35 options

All prices are estimates on menu.

A La Carte

Main Course

Specialties

Kid's Meal

Indian

Chicken

Appetizers

Fried Rice

Vegetarian

Miscellaneous

Soups

Rolls & Sandwiches

Seafood

Catering

User User

I stopped by to this Panda express and got my order through drive through. They put all burnt chicken teraikey. They do not care of the customer service.

Address

Show Map

Reviews

Dri
Dri

I understand that the inside closes at 9:30 but it was 9:10 and everything on the food bar was put up and they was breaking down the stations. The service at this location is steadily declining.


User
User

Drive thru... Pick up...but food was hot so enjoyed Dine in.... Fresh n hot honey walnut Shrimp was mouth watering.... Good listeners... Fast service... Good Food... Good quantity... Fantastic !!!! ??????


judith
judith

I had the Angus steak which was good. I also had the black pepper chicken which was awful. I really don't think they have real chicken pieces. It taste like rubber and upon further examination it wasn't chicken. I'm going to contact the manager to complain. View menu


Shanae
Shanae

Nasty nasty nasty. Everything was bland and the honey walnut shrimp was over battered and seemingly under cooked. They must?ve changed new management or staff because I?ve been to this location a few times in the past 12 months and it?s never been badbefore today.


User
User

The food is good here typically, they just need a bit of work on the professionalism. The door says that they are open until 9:30 Min-Thurs but they closed at 9:00pm. People were there cleaning and did not acknowledge my presence at the door. If the hours have changed, it?s best to update the hours online and on the door.


Leni
Leni

Dead food burnt with tasteless rice), dead service acted like he was doing me a favor, kept the tray way behind the counter rather than bring it to counter where I could see it until after paid for), dead atmosphere the few people seated where eatingit like they were being forced). I thought when they started years back they were too overwhelmed so I never went back. Truthtold, they just suck. View menu


Edward
Edward

This location closes at 10pm, so understandably, they stop cooking around a certain time. Well, they ddnt have what I wanted nor enough to fill my order. The evening manager asked what I wanted him to cook and obliged me! I've been to places who will turnyou away just because they're being lazy and don't care to accommodate the customer. Well, I was very pleased and thankful forthe customer service that I received from the evening shift closing crew on 7/20/22!


Dungeon
Dungeon

The drive thru staff is slow. They took forever to greet me at the window, walking past looking at me and not even saying ?one moment?. Then when they finally decided to greet me i was asked ?Are you waiting on your order, what did you order?? ARE YOUSERIOUS. YES, I am waiting on my order i don't just play in drive thru windows and how do you not know what i ordered. Theyreally need to pick up the pace in drive thru and get on one accord. My order wasn't even difficult.


User
User

This location is going down fast. I wish the owner would get it together! I really like the drive through feature at this location. However, the drive through is always backed up. As of today 9/22, they did not have a lot of the normal dishes and sodas that they normally have. I asked to speak to a manager to complain and the young lady said that they are short staffed and currently do not have a manager. She was holding it down almost by herself. This is unacceptable. Can't find a corporate office at this time to complain to, so I'm leaving my complaint here while I research to find the information. View menu

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Asian Experience a culinary journey through Asia with our diverse menu. From the spicy flavors of Thai curry to the savory umami of Japanese sushi, we offer a wide variety of dishes that celebrate authentic Asian cuisine. View menu
  • Lunch Satisfy your midday cravings with our delicious lunch menu. From fresh salads and hearty sandwiches to savory soups and vibrant bowls, each dish is crafted to give you the perfect midday boost.
  • Chinese Savor the rich, authentic flavors of China with our selection of iconic dishes. From savory stir-fries to mouthwatering dim sum, each creation captures the essence of traditional Chinese cuisine, delighting your taste buds with every bite.

Amenities

  • Pickup
  • Takeout
  • menu
  • Dine In
  • menu
  • Delivery

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"Please read carefully as this review may be confusing. Today was a different kind of experience. Usually, I go through the drive thru on my lunch break and order my usual (roast beef classic, crinkle cut fries with a side of cheese, an apple turnover, and a coke. However, when I drove through the drive thru line, there was a sign on the speaker that directed customers to order inside. It was unfortunate, but it was alright as I was not in a hurry. When I entered, the line was to the door and they only had one out of two registers open. I could have become upset about it, but I could hear the young woman on the register being very polite and patient with customers. Once I get to the register, I place my order, and wait to the side for my number to be called. Unfortunately, I had to go the counter to get my order as I noticed that other people that placed their order after me were receiving theirs and you could sense the frustration within other customers. I did have to reapproach the counter and receive a few items they forgot to include from my order. As of what you are reading right now, it may not sound like a 4 start review rating. HOWEVER... I am giving them 4 starts because of the high levels of effort that were put in to take customer orders and resolve issues. As I was waiting, the manager did her best to fix the second register and instructed one of her co-workers to begin taking orders and trimming down the line while she filled and sent out orders. All of the staff were very polite to each customer as well. This is something that you do not see too often; especially, in fast food restaurants. It was definitely a situation where anyone could have given a snobby attitude toward customers as the customers expressed their frustration. Additionally, I would have given them 5 starts but my food was cold . Overall: I was truly surprised by this experience. Props to the staff and I hope they continue to do great!"