Phone: +14162602200
Address: 270 Wellington St W Toronto, ON M5V 3P5, Seattle, United States
City: Seattle
Menu Dishes: 28
Reviews: 3227
Website: https://pizzarustica.ca
"Went to the metro convention center for a conference with 7 colleagues and chose this lunch spot because of their prices and gluten free options. When we arrived, no one else was in the restaurant and all of us were sat quickly. There was only a QR code for the menu but it requests all your contact details before you can access it so we ordered based off the menu on their website while others used the open table menu. Unfortunately they did not have any gluten free options besides salad, so that was disappointing for one party member. It seems to be a common theme in the comments where they're running out of common items so whoever does their ordering might need to revisit their planning skills. The food took a while despite there only being one other couple who arrived after we ordered but it tasted good when we got it. When the bill came, we were shocked that the prices were higher than expected. At least $2 per item more than the website menu and DOUBLE the open table menu. Rather than honouring the price posted on their website, they said we should have used the QR code, despite it being inaccessible without submitting your personal contact info. They said they would speak with the owner and let him know but that was not helpful in the moment and showed the owner perhaps hasn't trained or empowered his employees to problem solve. We were already late for the afternoon part of the conference so left. Two days later I got a cancellation notification from the restaurant on opentable. Luckily I took a picture of my receipt and their fantastic customer experience representative reinstated the reservation and gave me my 100 points. All of us will not be returning which is unfortunate because the food was good but everything else was a chaotic mess and/ or misleading."
All prices are estimates on menu.
                            
                        
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