"I don 't have much and I hadn 't had the pleasure of being fiscally able to eat in the past 2 days. When I went in, as always, I said hi to the staff. They seemed friendly enough. This is the 3rd time I visited. Despite not being helped as the only customer for a lengthy amount of time, I was still pleasant when MOLLY the manager came to my aide. I asked for bbq wings and a sandwich with no mayo and no lettuce/ tomato. I could not care less about the last bit. I can pick it off. I was given wings with Buffalo seasoning... which happens to have an ingredient I am so allergic to I could have had to go to the ER had I not noticed before I took a single bite. I called the shop saying that I was sorry and my order was incorrect. (If it were any other flavor I would have just eaten it). I asked if my last order for wings only could be refunded as I was on my way to work and didn 't have the time to turn around. The staff member I spoke to was kind but said she was unable to help. At that time the manager MOLLY came back in the store (she seems to go in and out often leaving her only colegue alone) and the phone was passed to her. I told her the problem. Rather than say something like oh sorry, bring them by later and we will give you a refund/ exchange ...MOLLY chose to YELL at me right out the gate in a beyond abrasive tone. She talked to me as if i had run over her mother. She repeatedly yelled that it was my fault and she would not even consider helping (she said that in a much more inappropriate way that I do not feel comfortable repeating). I am a social worker who works for a company that thinks it is OK to pay what they want and when..... this was all I could afford for food for the next 3 days. This was all I had (sad as that may be, it it the reality). I am so upset and crushed. MOLLY is only a manager and she appears to be in her late teens... she had NOTHING to gain from acting as heartless as she did (and likely does to most undeserving people) as it seems to be who she is. I hope that changes with life experience. I hope she gets help.... somewhere far far away. OCTOBER 10TH 2024 at 3:36 pm. Address: 2723 FM 521 Rd, Fresno, TX 77545"