"Extremely Disappointing Experience at Middleteranian I had an incredibly frustrating experience with Middleteranian today, and I feel compelled to share my disappointment. I decided to order food from them using their website ordering system, and my experience went downhill from there. To start, I ordered three items totaling $25.11 through their website, but I didn't receive an email confirmation. Worried, I decided to call the restaurant. A girl answered and informed me that they received the order but that one of the items, baba ganoush, was not available, and she suggested I substitute it with hummus. Not wanting hummus, I asked if I could get a refund for the unavailable item. To my surprise, she was unsure if she could cancel a single item and return my money, so she needed to consult with the manager. Five minutes later, she called me back, confirming the cancellation of the item, but when I inquired about getting an updated receipt reflecting this change, I was flatly told it couldn't be done. This left me with no proof that they would actually refund my money. Frustrated, I requested to speak to the manager but was told the manager wasn't available, and I would have to wait. I had already spent my lunch break driving to the restaurant, and waiting for a receipt was not how I wanted to spend my time. I was promised an updated receipt via email, but an hour and a half passed with no communication from them. I decided to call the restaurant again, and the girl on the line told me to wait for the manager. Two minutes later, she told me to keep waiting. Determined to resolve this, I stayed on hold for five minutes, only to have the call abruptly disconnected. I called back, and there was no response. At this point, I was furious and called again. A male voice answered, who I learned was the manager. However, he repeatedly tried to explain their payment system, talking over me, and never took responsibility for their mistakes. There were no apologies or any acknowledgment of the inconvenience I had endured. In the end, it's not about the money; it's about being treated with respect and courtesy. Middleteranian failed on all fronts in this regard. I will never return to this establishment, not because of the $8 or $20, but because of the abysmal customer service. There are plenty of other restaurants to choose from, and I won't waste my time or money on a place that treats its customers so poorly."
Addison
