Chattolanee
The Tillery Restaurant Bar

The Tillery Restaurant Bar

10101 Grand Central Avenue, Owings Mills, 21117, United States Of America, Chattolanee

Bar • Full • Cafés • Casual


"When my friends and I visited Tillery, an upscale local restaurant, we were excited about our dinner outing. The ambiance was relaxed and fun, making it suitable for both intimate dates and group gatherings. We arrived early for drinks and were seated promptly, but the service started off very rocky. It took 40 minutes to get our first drink, and our server seemed a bit distracted, forgetting to check on us, letting our glasses sit empty, and not telling us that things on the menu were no longer available until 20 minutes after we ordered it.We also encountered confusion about our dinner reservation. We were not informed that we were already seated in the dining area and didn't need to check back in with the hostess, which led to some serious back-and-forth and delays in getting seated for dinner. After being seated AGAIN, the struggles continued with ordering things that were not available and taking 45 minutes to get each round of drinks. However, the food was a standout highlight of the evening. The crab cakes were fantastic, the scallops were delicious, and the short ribs were incredibly flavorful.Despite the service issues, our second server, Deshawn (sorry if the name is misspelled), was attentive and tried to improve our experience, which he did. The manager also stepped in and did her best to address our concerns. Despite the initial hiccups, we ended up having a good time overall. Our evening started at 5:30 with cocktails and ended at 10:25 with dessert. While we appreciated the efforts of the staff to improve our experience, I'm still undecided about whether I would return to Tillery in the future."

Fortune China

Fortune China

9209 Lakeside Boulevard, Owings Mills, 21117, United States Of America, Chattolanee

Soup • Cafés • Asian • Cheese


"I would suggest treating your customers with value and respect and you'll see a lot more success. You run a business, but you lack customer service. Everytime I see you, you are never happy. You don't interact with your customers, instead you greet them with an attitude as if you don't want to be bothered. You run a restaurant, yet you tell me that I can not dine inside. Although last time, I ate inside and you said nothing about it. I see why your place is always empty. You should be happy that you have a customer who wants to sit down and eat. You have one area that is closed off, everywhere else is open so if you don't want customers to dine in, why do you have the area open? You should just sell your furniture at this point because it's taking up space and maybe you will have enough money to pay your bills and you wonder why you have been having a hard time keeping your business going, it's because you don't value your customers. I would rather go somewhere where I am treated with respect and where my money is appreciated. I pray that you will change your attitude and realize that your customers are what keep your lights on, pay your bills and without them your business is nothing. You should read your reviews so you can see where you need to make improvements. Furthermore, If a customer who is paying requests for extra crispy chicken, you should follow their orders, you are not the one who has to eat the food! Things like that make customers not want to come back to your business. Take notes from China Dragon in Catonsville! See how their business is Succesful and prosperous be wuse they value their customers! And if you are worried about a customer making a small mess than you are in the wrong business. It's a restaurant, things like that do happen! Like is this a joke? And you wonder why! I will never spend my money here ever again. The food was not that great this time around anyway and the consistency is never the same. I came here because it was close by and also wanted to give you business but never again. I will be sticking to my original Chinese spot. You are rude."