"Ordered through app at 8:32 pm, drove to location (9 mins), waited 7 mins to be able to park, parked went to door and it was locked with a small paper that read drive thru only, waited another 6 mins to be able to leave parking spot, went to the back of the line that wrapped around the building and half way again, someone got out of there car to ask if they could go in front of me because when he got to the front of the line he paid for his order and then someone hit him so employees said he had to go back through the line a second time to get the order he waited for and already paid for, when he got back to the speaker they told him he had to go through the line a third time. He parked and went up to the speaker because when I pulled up they said “my friend” wouldn’t get his order, I told them I didn’t know what they were talking about so the guy from the car explained what they were talking about, I told him to get into my car and continued to explain how it was unacceptable to tell someone to go through the line three times for food knowing that you would close before then, there was silence for another 5 mins, then they told me again that I could not get my food and had to go around a second time and that the guy had to go around a third time, I told them that it’s unacceptable to demand that someone go through the line three times for food they would not get because you would close before then, so they said he should cancel through the app. Um… hello! He ordered in person and you took his cash, so you can’t play stupid because the only way he could get a refund is if you give him his money back. I on the other hand ordered through the app before I got to the location, and an hour and 20 minutes later they were telling me I had to cancel in the app because the wouldn’t serve me. I told them that wasn’t possible because the method of canceling is via a phone number that does not operate. The employee then said okay I could pull around and both of us could get our donuts. Received food at 9:59 pm. Not worth it.In case you were wondering… yes, they were cold donuts.I borrowed the car in the evening to run errands and planned to go to Target and Culver’s too. Nope, didn’t happen, because of the insane amount of time it took to get an order I no longer wanted. If I had a choice I would have canceled that order and got my money back, but that wasn’t an option.I talked to one of the employees who said they one had one cashier and one person making donuts and that people shouldn’t even have been able to put mobile orders in today (2/29).Management never should have had business opened today nor should they have been taking mobile orders. Their incompetence wasted so much of so many people’s time and resources on cold donuts. Employees were condescending to so many customers, causing car accidents, raising people’s stress levels and causing POTS flares. The customers were nice when the employees were rude. Those employees were severely overworked. Was management trying to punish them? It’s not like management didn’t know about the 2/29 sale. They knew it was going to be busy, and they made sure there was always one baker and one cashier while I was there. They changed shifts three times while I was there. Yeah, it doesn’t make sense.I honestly believe all of those employees deserve at least $500 bonuses and that every customer deserves a refund and compensation for the time and resources waste."
