"UPDATE 3: Some months later, I am actually impressed by the level of service. The speed seems to be back to pre-covid levels. My order was on my table before I even started eating my free chips. Great job, guys! UPDATE 2: After seeing “new management” on the marquee, I dropped in again for my next taco craving; I was pleasantly surprised! I talked to the new general manager and found that the company had hired him back after he had been gone for years. Good move; they evidently got someone who knows what he’s doing. While their speed wasn’t back to that of their heyday, it was acceptable, and they were obviously still operating with a much reduced staff. That being said, the food was back to as good as ever, and their customer service was probably better than I’ve ever seen it. I’m thrilled that one of my old favorites seems to have turned it around! UPDATE: I stopped back in to see if things had improved. Thankfully, they had, though not to the level I would have hoped. It took 10 or 15 minutes for my order, and while much better than the previous trip, it’s still pretty bad for “fast food.” Unfortunately, the quality is still below where they’ve been in the past, especially the fresh cut fries. And their salsa bar was understocked and was completely out of their signature hot sauce. They obviously had more staff this time, though I suspect they still need more, as well as time for their new staff to come up to speed. I 've long been a fan of this franchise since it appeared 30+ years ago, but lately I 'm concerned for their survival. They seem to have had a hard time with the COVID shutdown, and now that their dining room is open, they seem to really be struggling with labor issues. Their marquee recently said under new management, but I guess that wasn 't enough to get back on track. My latest visit was something of a fiasco. I like the food, but I avoid the drive through because it makes me feel like I 'm being nickel-and-dimed to death. If you ask for more condiments than you have items on your ticket, they charge you 25 cents each. Inside however, you can just serve yourself from the condiment bar. So I went in, walked straight to the counter no line), noted the sign that read Special: small fry or tot $1.99 , and ordered 2 tacos and a small fry. The total price $5.85) sounded high, but since I wasn 't given a receipt, I couldn 't check it. I then went to my table and waited 25 minutes to get my order. And when I finally did check my receipt that came with it, yep, I was charged the normal price for the fries, not the advertised sale price. But the 45 cent difference just wasn 't worth the effort to ask for a refund. During the protracted wait for my food, I listened to what was happening in the restaurant. I wasn 't the only one waiting for my order. There were 2 other customers becoming agitated with the long wait, one of which was becoming late for work. There was also a delivery driver waiting for his customer 's order. The counter worker explained that there was only one person in the back making food. 2 order takers and 1 order maker seemed like a bad ratio, especially during the dinner rush... Like I said, I hope they make it. I like the food, but 25 minutes for fries and a couple of tacos is just too long to wait. I can see they 're trying to hire more help from the sign in every window, but their starting wage is $5 per hour lower than other fast food places I 've seen. Good luck."
