Orchards
Cafe Italiano Pizzeria

Cafe Italiano Pizzeria

3483 Soco Rd, Maggie Valley, NC 28751, United States, Orchards

Wine • Pizza • Coffee • Italian


"2 days ago we went there again after being there a year ago on our vacation. Boy, what a disaster. They were busy, we expected it on a Saturday dinner time. Was not told how long of wait. We waited AN HOUR. For a party of 6. All the while listening to a waiter go on about his homeless brother making national news about a few years ago by murdering another homeless man with a samurai sword in southern Fl. Not a very good topic to be broadcasting in a restaurant on a weekend night. Ok, we knew how good the food WAS. After finally sitting we gave our orders at the same time when she asked for our drink selection. Our salads and soups arrived about 15 minutes later, no biggie Them and the bread was fine. But then we waited a good 20 to 25 minutes for our drinks. We finally got our drinks which were wrong but at this point we were thirsty from the bread , soup, or salad. At this point the place was getting empty from everyone finishing their meals and leaving. We then finally received our meals after asking our waitress if our food was going to be coming soon. This was after ANOTHER half hour. YES, WE FINALLY HAD OUR MEALS PLACED IN FRONT OF US AFTER 2 HOURS. The pizza we ordered was a pepperoni. Had no flavor, it was like a frozen pizza with awful cheese. The chicken parm I ordered which came with spaghetti that was dried out after sitting too long and the chicken was so hard I couldn't even cut it with a knife!! We will not be returning here and not recommend it to anybody."

Round Table Pizza

Round Table Pizza

5016 NE Thurston Way, Orchards, Washington, 98662, United States

Pizza • Lunch • Italian • Chicken


"Wow. So let me tell you a customer service story. I ordered at 3:25pm. I get an automated text that said it’ll arrive at 4:05. At 3:45pm I get an update automated text that it’ll arrive at 4:17pm. At 4:20pm I get an automated text that my order is cancelled and I need to call the store. I call the store. The person tells me “no, it’ll be there it’s out for delivery.” At 4:45pm I call back and refuse to hear “it’ll be there,” again and ask for them to please explain what is going on. After sitting on hold I end up talking to someone else who explains that my order was “stolen” because they didn’t have drivers tonight and that they’ve been using DoorDash drivers to deliver orders. I had to demand a refund and explain that I didn’t pay DoorDash, I paid Round Table directly from their app. Their manager “Dana” would not take the call instead having the person on the phone parrot to me that a “refund” is being processed and it will go back on my card “in about 6 days.” Then I kid you not, they give me the 855 number to DoorDash and say “sorry, hope you figure it out.” Is that acceptable customer service to you? Would you want to order from a place, wait for two hours just to have them say “oh well, guess you gotta figure it out?” I have my texts, my order receipts and will not be letting this go until I have confirmation that my money is returned. I contacted DoorDash and the best they could say is “we’re trying to call the driver but they won’t answer and we’ll bring it to our team’s attention.” I will be calling the Round Table corporate office tomorrow and looking at more options for consumer advocacy because this is outrageously unacceptable. Service: Delivery Meal type: Dinner Price per person: $50–100 Food: 1 Service: 1 Atmosphere: 1"