"Guasaca recently added a vegan option to their menu for their arepas, along with a vegetarian option. Despite speaking with two staff members about vegan and gluten-free options, I was not informed that the arepa bread contained dairy. As a lactose-intolerant and gluten-intolerant individual, I became sick after eating it. After checking their website, I discovered that the allergen information did indeed list gluten and dairy in the arepas. Despite reaching out to multiple locations and messaging the company on Facebook without receiving a response, I left a negative review on their Facebook page. The marketing team eventually responded, acknowledging numerous complaints from gluten-free and celiac customers who had also fallen ill. In mid-September 2019, the company issued a formal apology on social media, admitting that their staff had provided incorrect allergen information. They advised customers to rely on the website's allergen information rather than staff recommendations. I also raised the issue of the vegan option with their marketing team. If you still choose to eat at Guasaca, I recommend sticking to the salads or rice bowls."
