"I am not sure where all the negative reviews are coming from. I have lived here my whole life and have ordered from this restaurant multiple times. They are always good and never let me down. The new staff is also very friendly when I call in my order. I'm not sure what people expect from a Chinese restaurant in NYC. It's fast food, but the prices and quality are great. I have never had anyone be rude to me in all the years I have been ordering from them since they opened. Additionally, I have never had to wait long for delivery. I call directly to the restaurant, while others may be ordering through third-party apps."