"After a long drive home, I opened the food only to discover that they forgot an essential item: the sweet and sour sauce. I called to let them know, and all the staff member could say was, "Oh? I'm sorry." I explained that I was driving back from afar to retrieve it, but she didn't offer any compensation, like a drink or anything, for the inconvenience of returning for what I had ordered. It's disappointing because this isn’t a fast food establishment, and they were not particularly busy.
I tipped generously and remained calm, yet all I received in return was a lackluster apology. It seems they’re not interested in retaining customers. I won’t be returning. I wasn’t looking for anything free; I just expected a sincere acknowledgment of the error rather than a casual dismissal. When I consider the tip and the gas I had to spend driving back, I ended up paying around $14 more than I should have.
Apologies for the lengthy message, but I’m really disappointed with this experience."
