"Over the years, between the cap hill location and this one, I've eaten at U:Don 112 times (yes I've ordered delivery/pickup a lot, that's why I know the number). It was my favorite restaurant until recently. It's cheap, it's delicious, and it's pretty quick. For the last 5 years or so the U district location has consistently forgotten parts of my order and does not pick up the phone, making it hard to order pickup consistently or rectify any issues with my order. While this caused me to avoid this location in favor of cap hill, I occasionally still ordered from here when I had to.Enter 2021: Recently, U:Don has started turning off delivery at peak hours. While this is a huge bummer for me, and the inconsistency makes it impossible to count on them, I understand that restaurants have trouble keeping up with the surge in demand and need to turn off access from the apps. However, three times now in the past 3 months this location has cancelled my order after accepting it, meaning I wait 45-60 minutes for my order to finish being prepared, watch 2- 3 driver's get turned away, only to have the restaurant cancel my order. This sucks for me and for the multiple drivers who drive all the way to the restaurant and don't get paid for their time. Whoever you hired recently to manage this location needs a second look."
