10 Plain Chicken Dippers
Marco's Pizza

Marco's Pizza

4001 W Green Oaks Blvd #111, 76016, Arlington, United States

Pizza • Italian • American • North American


"First i want to start off by saying i love the food itself but the service is terrible. I ordered a pizza Friday 01/15/2024 , half pepperoni and half cheese. when i got home it had all pork on it which one of the people in the home does not eat pork. I was told by an employee my two options were 1) come back for the cheese or 2) id have a free pizza if i didn’t come back that day of. i decided to not come back that same day because i had just made it home and it was all an inconvenient honestly. So today 01/15/2024 i called to get my free pizza, I experienced nothing but attitude from someone who claimed to be a general manager who said his name was Daruis Frank (don’t t know if its true) but he was extremely rude he stated to me he was doing interview and he had issued me a refund (which is fine if i have my money back) the problem was he acted like i inconvenience him when my order was messed up. I explained the options i had and was never told about a refund so i ask him to provide proof of a refund that was submitted. To sum my point up he was very rude , very short, very unapologetic and had no good customer service skills im thankful for my money back but really it was just 20 dollars it wasnt about the money or the free pizza it was the principle on how he was talking to me to the point where my fiancé had to go down there and talk to him, Very disappointed in the service i receivedUpdate.The owner responded to my review and told me to send a private message with my contact information via facebook or twitter. I went to facebook and there was no place for me message them. I then went back to look at other reviews and seen the same response under other bad reviews which leads me to believe that the response is just to make them look better as if they tried to fix the problem."