10. Teriyaki Beef
Imperial House

Imperial House

8907 W Chester Pike Uppr Darby Uppr Darby, Upper Darby, PA 19082, United States

Pizza • Lunch • Asian • Chinese


"My husband ordered here and it was our very first time ordering. We ordered through Grubhub. This will be our first and VERY LAST TIME! It took nearly 2.5 hours for us to receive our order. That Grubhub had to call to see what was going on for us. Butno one ever answered the phone. So they refunded us for the order. As they were delivering the food to us my husband was stilltalking to customer service. The driver came delivered the food. Then a few minutes later came back and complained about uscancelling our order and him needing the food back. We told Grubhub they delivered and customer service was sending therestaurant a credit to keep the food. But the driver wasn't trying to hear what we were telling him. He then called his managerand they were talking in Chinese. He put his manager on speaker and he basically was telling us to give him his food back andbeing very rude. I never witnessed such mess in my life. And it kind of hurt because my children were looking and crying as Ihad to give the food back. But they didnt care. Not one bit. I will NEVER do business with this restaurant and I hope they getwhat they deserve. As for the food, I asked what they would do with it. And the driver didn't have an answer. My assumptions arethey would probably resale it to another customer. Which is horrible due to all that's going on with this covid-19. I opened thebag and everything. I'm just very appalled and this situation. And to see that my children didn't get to eat and had to witnessus going back and forth with the driver was horrible. The driver even said I could send him $25 through cashapp for the food. Inever heard anything like this. I would skip this place seriously! Save your money you'll thank me in the end! ITS NOT WORTH IT!"