11Pc Tender Bundle
Popeyes

Popeyes

3600 S Virginia St, 89502-6003, Reno, United States

Casual • Chicken • American • Fast Food


"I cant give it a zero but would if I could. Firs off this branch is NOTHING like other branches I have been to. I went through drive-through and placed my order and paid for it with no problems. This was approximately 7:15 pm. I proceeded to drive home (after having been moving all day). Get home and sit down to eat and realize that the 2 original chicken sandwiches and the surface and turf combo with coleslaw and a medium spritehad somehow mysteriously morphed into a 4 piece box of chicken with a small mashed potato with gravy and a medium uncarbonated sprite. I drove back and attempted to go in dining room apparently they were understaffed so badly they couldn't have it open even for issues such as mine). I was forced to go through the drive-through and wait behind approximately 10 cars. Upon arriving at the speakerbox I explained their error and they had me drive forward. They ASKED FOR THE 4 PCS OF CHICKEN BACK. Now in my understanding of food handling this is not something restaurants are allowed to do once the food has left the premises. Correct me if I'm wrong. They then gave me a second sprite which was as nasty as the first one. I finally said I'll settle for a coke which was fine. By now it's 8:30ish. They handed me the replacement food and I drove home... AGAIN. YES i checked the order. My wife and I sit down to finally eat. She opens her coleslaw and it was so spoiled I could smell it from like 3 feet away.....ruined my appetite. I am now livid. I drive back again only to find that again there's 10 or so cars in the drive-through. I get to the speaker and ask to speak to a manager. I get to the window and there's an 18 or 19 yr old who I KNOW is clearly the shift manager and not the store manager who by the way stood right behind this guy the whole time. He stated Whats the problem I handed him the coleslaw and said open that and smell it and you tell me what the problem is. He stated he wasn't going to do that and only offered to replace it to which I said I didn't want a replacement but wanted a refund because this was my third trip to this location in the last 2 hrs and they not only couldn't get the order right but they were also serving spoiled food. (Why aren't the food protocols followed)? He kept insisting he would only offer a replacement coleslaw. I began to curse him out I shouldn't have I get it) They threatened to call the cops and I told them to that I would wait for them and drove away and called corporate after I finished moving."

Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen

1760 Eastchase Pkwy, 76120, Fort Worth, US, United States

Chicken • Kitchen • American • Fast Food


"We placed our order online for pickup. I drove up and let them know I was here for an online order and gave my name. They asked me to repeat my name several times. Then I was told okay we’re making it now, pull up to the window. I get to the window, the kid just stands there. So I said I have the online order. He says okay they’re making it now. Closed the window and proceed to lean against the drink counter talking to another employee. He hands me my bag. So I asked is everything in this one bag he says yes, have a good night. I asked for honey for the biscuits. He didn’t know where they were. Asked another employee and then told me they didn’t have any. Needless to say when I reached home I had not received my complete order. I went right back to the store to find that the dining room was closed at 8:00 pm. I showed them my receipt at the door and told them I needed to speak to the manager. The kid shook his head No and walked away. I got onto the drive thru line which was now to street. I asked to speak to the manager at the speaker. She asked me to pull up to the window. As she couldn’t hear me. I explained to the manager what happened including being told no at the door when I asked to speak to the manager. I advised her that I ordered a 44 ounce Fanta and received two small drinks. (Sprite Fanta) I didn’t receive the 7 biscuits as ordered and was told they had no honey. The mashed potatoes had very little gravy. She said she would speak with the staff about their behavior and rectify the problem. Needless to say this hasn’t been a pleasant experience!"