"We were a party of 7, including 3 toddlers. We were seated outside on a Sunday afternoom. The restaurant was about half full. After sitting for 20 minutes, a server stopped by and explained that we weren't her table, but that she would pass on our drink orders and kids food order, and then are actual server would take the adult food orders. The kid's food was delivered, but after 55 minutes we had not received any water or drinks. We attempted to help ourselves by getting a pitcher if water, but were scolded and shooed back to our table. Then 2 waters were delivered, but no other drinks and 5 people didn't have waters. We asked to place the adult food order and the server completely ghosted us. After over an hour, we closed our check to eat elsewhere. The manager at no time came out if her office to help manage. She was in her office having a personal conversation on her phone. Disappointing and frustrating experience. E-Town used to have good customer service, they have deteriorated to an absolutely unacceptable level."
