"We like Someburros food. That said ordering on line and picking up left me shaking my head. Check your order before you leave. We did not get our large bag of chips tonight, phoned for credit and was told we could be added to the “IOU” list of those who had items missing. Or, we could “come back and get the chips”. I said I would like the credit applied to my card. Was told they couldn’t do that, so I asked for a manager. I was put on hold. The young lady returned, asked for my ticket number and said she ran the credit but if it didn’t show up, I was to call back because sometimes the machine doesn’t work. I paid in full plus a 20% tip when ordering. If the $6.00 isn’t returned to my card, it won’t break me (I do expect the credit). I expected a heck of a lot better service than the above when ordering. How many people are missing items, making it necessary for an “IOU” list to exist??"
